Refund Policy

1Who qualifies

You are eligible for a full refund if:

• This is the first paid subscription on your account (does not apply to renewals or re-subscriptions).
• You request a refund within 7 calendar days of your first payment.
• You meet the streaming usage condition (see §2).

2Usage condition

To qualify, total streaming time across your account must be less than 48 hours. This condition helps prevent abuse while still giving you enough time to evaluate the service properly.

3Annual plans

For annual plans, we offer a pro-rated refund if you cancel within 30 days of your first payment. The refund amount is calculated as: total paid minus (days elapsed × daily rate).

4After the refund window

After the 7-day window for monthly plans or the 30-day window for annual plans, refunds are not available. We recommend using the 3-day free trial before purchasing.

5How to request a refund

To request a refund:

1. Email support@loopify.pro.
2. Include the email address on your Loopify account.
3. We will review the request and confirm the outcome.

You do not need to provide a detailed explanation or complete a separate form.

6Processing time

Approved refunds are processed within 5–10 business days to the original payment method. Actual timing depends on your bank or payment provider.

7Free trial

Eligible new accounts receive a 3-day free trial with 1 stream, 5 GB of storage, and up to 6 hours of actual streaming time. No payment is taken during the trial. If Loopify is not right for you, simply do not upgrade.

8Payment providers

Refunds are returned through the original payment method. If a payment is processed by a third-party payment provider or Merchant of Record, that provider’s processing timelines and applicable rules may also apply. Loopify’s eligibility rules remain as stated in this policy.

9Exceptions

10One refund per account

The refund guarantee applies once per account for the lifetime of that account. Re-subscriptions after a refund has already been issued are not covered by this guarantee.

Questions about refunds can be sent to support@loopify.pro.